Customer Service Agent - French Speaking (16-32 hours)

At EVENTIM Benelux, you help fans attend some of the most iconic events in Europe: from Tomorrowland to concerts, theatre shows and festivals all across the Benelux. 

As a Customer Service Agent, you make sure fans can enjoy these experiences without stress. When they have questions about their tickets, orders or payments, you’re there to help. 

From our brand-new office in Groningen, our Customer Service team supports fans before, during and after their ticket purchase. 

What you’ll do 

You help fans with questions about their tickets and make sure their event experience runs smoothly. 

Your day may include: 

• Supporting fans via email, chat, phone and social media 

• Helping with ticket, payment and order-related questions 

• Investigating issues in our ticketing systems 

• Providing clear, friendly and efficient support 

• Identifying recurring questions and sharing insights with the team 

Every day is different. One moment you might help someone access their festival ticket, the next you’re assisting a fan preparing for a concert, theatre performance or cultural event. 

Your team 

You’ll join our Customer Service team in Groningen, a close-knit group of around 15 colleagues working in an international and collaborative environment. 

We work from our brand-new office located on the Vismarkt, right in the heart of the city. The entire Customer Service team is based here, creating a lively and social workspace with a pool table, Friday drinks and monthly team events. 

About EVENTIM 

At EVENTIM, we bring live experiences to life across the Netherlands and Belgium. Every day we help fans discover, buy and enjoy tickets for concerts, theatre, festivals, sport, comedy and cultural events. We are part of Europe’s number one ticketing and live entertainment company, selling over 300 million tickets annually across more than 25 countries and supporting events of all sizes with reliable, easy-to-use ticketing and e-commerce solutions. 

We support a broad range of organisers and iconic events throughout the Benelux, working with festivals like Wildeburg, Best Kept Secret and Dekmantel, sports events such as Libéma Open, theatre productions including Holiday on Ice and Soldaat van Oranje, and cultural venues like Paradiso and Doornroosje. 

What we’re looking for 

• Fluent in both French and English, with strong verbal and written communication skills 

• Dutch is a plus, but not required 

• You live in or near Groningen 

• You’re available 16–32 hours per week 

• You're available during office hours (08:30–17:00) and occasionally on Saturdays 

• You’re organised, friendly and enjoy helping people 

Experience in customer service or support roles is a plus, but not required. 

This role is also easy to combine with studies, making it ideal for students looking for a flexible job alongside their education. 

What we offer 

Working at EVENTIM means being part of the live entertainment industry and an international team passionate about events. 

You can expect: 

• A close-knit international team 

• A brand-new office in the centre of Groningen 

• Two catered lunches per week 

• Friday afternoon drinks 

• Monthly team events 

• Travel reimbursement from 10 km onwards 

• Access to GoodHabitz for learning and development 

• Access to OpenUp for mental well-being support 

• Opportunities to grow within the organisation 

• The chance to attend concerts, festivals and other events 

Interested? 

Apply in under a minute using the button below, no long cover letter required. 

Join the EVENTIM Benelux team in Groningen and help fans experience the events they love.